DAMAGE WAIVERS:

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. These waivers are applicable for all work performed and are assumed and accepted once you allow our technician to commence provision of service.

Waiver of Damages When Moving Appliance

You understand there is inherent risk in such movement. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You acknowledge the service technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold faultless, both the service technician and Gateway Services, from any and every liability associated with any such damage as may occur in connection with this movement.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable carelessness by the service technician, you promise to hold harmless Gateway Services, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling

You understand, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and any effort to service and/or repair same carries inherent risk. Diagnoses are not always straightforward, and, even when carefully performed, repair and/or service work may involve imperfections which result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge, by undertaking to service and/or repair your equipment, Gateway Services is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Gateway Services, it’s agents and employees from any and all such harms. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Lifting Glass Cook Top

You understand, in lifting a glass/ceramic cook top surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without the surface fracturing. While expecting the service technician to exercise every due level of care, you nevertheless recognize the service technician and Gateway Services explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Gateway Services, it’s agents and employees from any and all such responsibility. By allowing the service technician to commence work, you explicitly waive the right to any contrary claim.

Basic Appliance Installation Terms and Conditions

Our standard install charge covers the following:

Removal and/or installation of an appliance, without the need to disturb/remove cabinetry, counter tops, flooring or any other fixture. Does not include modification, and repair of gas, water valves, drains, power receptacles, electrical junction boxes, and dryer vents. It is the responsibility of the customer to ensure systems for the supply of gas and water, electrical, drainage, venting etc. meet local building codes, and are available to facilitate installation using standard materials associated with the install of that type of appliance.Gateway Services does not install, modify or correct problems with services necessary to facilitate installation. These include but are not limited to electrical supply, water supply, water drainage, gas supply, dryer air vents, ventilation systems to facilitate cooling and/or safe operation of equipment installed.

We assume and accept the area, systems or services which have been provided to accommodate the appliance installation have been prepared to conform to the needs of the appliance and meet all applicable regulatory requirements and codes. We do not verify correct ventilation, electrical, water supply, water drainage requirements have been met specific to the appliance installed.

If Gateway Services is supplying appliance, doorways, hallways etc. must allow sufficient clearance to move the unit into the install location.

Installation charge quoted does not include cost of materials such as vent hoses, water lines, gas lines, hoses, fittings etc.

Should we call to perform an install and find installation cannot proceed and cannot be corrected while on site due to any one of the above criteria not being met, our standard service call will be due.

REFUSAL OF SERVICE:

Gateway Services reserves the right to refuse service to a customer at the service technician’s discretion. The customer will be held liable for a service fee. Service will be refused if: A customer cannot accommodate the service technician, the customer is being disrespectful or belligerent, if service technician feels threatened in any way or form, a customer is not properly dressed upon arrival of service technician. A customer has been, or is being, disruptive, a customer harasses the service technician, when there are health and safety concerns, when a customer refuses to pay for services and/ or when a customer is intoxicated or under the influence of illegal drugs or illegal drugs are present.

By booking and scheduling a service call with Gateway Services you hereby agree to all terms of service and rules provided by Gateway Services.